Product Returns & Refunds
Stock items returned by a customer for credit must be in ‘as new’ or saleable condition. All returned items must be pre-approved by CASF Australia, and are subject to the following charges and conditions:
• Where goods are returned by the customer, a restocking fee of $195 + handling fee per item is applicable.
• Where the goods are picked up by CASF for return, standard delivery charges plus the restocking & handling are applicable.
• Notification of a return should be no later than 30 days after delivery date.
• Non stock items & cut sheets are not RETURNABLE or REFUNDABLE.
Customers will be invoiced for the replacement of faulty stock and credited once the faulty items have been returned.